Helpdesk provide Customer Support that deliver superior service.It is a powerful ticket management tool with advanced automation features. CELECT provides an optimized solution for helpdesk. If a customer has an issue then the concerned person check the request and issue the ticket for the specified problems. Celect Provide to to prioritize tickets by urgency, organize them into categories and filter them in other easy, convenient ways.

Customers are notified over email when staff responds to their ticket and the issue is resolved.When is issue is resolved then notified over email when staff responds to their ticket and the issue is resolved.

FEATURES

  • Integrated Ticketing tool to service Customers
  • Capture support requests from web, phone sources
  • Implement a Self Service helpdesk with a comprehensive Knowledge Base

ADVANTAGES

  • Improves Customer Support
  • Reduce Workload
  • Save Time and Money
  • All-in-One solution
  • Provide reports with analytics that are clear and useful, and customize reports to pinpoint data.