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HelpDesk
Helpdesk

Helpdesk provide Customer Support that deliver superior service.It is a powerful ticket management tool with advanced automation features. CELECT provides an optimized solution for helpdesk. If a customer has an issue then the concerned person check the request and issue the ticket for the specified problems. Celect Provide to to prioritize tickets by urgency, organize them into categories and filter them in other easy, convenient ways.

Customers are notified over email when staff responds to their ticket and the issue is resolved.When is issue is resolved then notified over email when staff responds to their ticket and the issue is resolved.

FEATURES

  • Integrated Ticketing tool to service Customers
  • Capture support requests from web, phone sources
  • Implement a Self Service helpdesk with a comprehensive Knowledge Base

ADVANTAGES

  • Improves Customer Support
  • Reduce Workload
  • Save Time and Money
  • All-in-One solution
  • Provide reports with analytics that are clear and useful, and customize reports to pinpoint data.

RELATED SOLUTIONS

CORPORATE PORTALS
In today's digitized world, any corporate cannot think of its existence without having a dedicated corporate portal which showcases its products and solutions to the designated audience in a manner which is easily accessible.



To know more click here.
CRM
Although many web initiative focus on engaging your audience, the web can also play a big role in helping you better run your organization. In today's online world if you are still using spreadsheets then you clearly do not know the power of web. It is time to deploy a solution for your whole team which can be accessed from anywhere, anytime.

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University Portals
In the world of Universities & Educational Institutes, the trend is towards the digitization of the information and providing the same to the intended users in designated form and individual rights. Although that being the trend a lot is missing when talking of a centralized and dynamic processing system which can handle all major and minor tasks in a university.

To know more click here.

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Web Convergence

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