Manage Queues better with QSENSE...
QSENSE is a Cloud based electronic queuing system. QSENSE helps organisations manage the customer queues better at offices, customer service centers, doctors waiting areas, student admission processes etc.
QSENSE at a glance
QSENSE is easy to manage & configure from web, mobile or tablet. Why so? Because it is based on cloud.
Manage the work load using a centralised Dashboard and take informed decisions. The system managers can manage multiple branches and locations at once.
Give your customers a better visibility and showcase your transparency. Customers get to know their queue status just by looking at a display unit, no need to ask over and again.
The system can be configured for single queuing system or complex processes. System can have one or multiple branches and locations.
Why do businesses need a good Queue Manager Software & Hardware Systems...
A customer usually wastes a good deal of time standing in a queue to be served. This is a common scenario in service centers, hospitals, clinics, education centers, universities, schools, banks, insurance office, telecom offices, labs etc. During this time the customer is frustrated and is unable to do anything. All he/she can do is to stare impatiently at the back of the person’s head in front of him/her in the queue. The problem multiples when the person standing in the queue is old age or someone who is not able to wait in the queues.
QSENSE presents a solution to this problem with the customer just having to make an entry in Customer Entry Display unit and generate a token. Post that the customer waits in the waiting area. Once his token is displayed on the main branch display screen the customer proceeds to the desk assigned. This ensures that customer does not feel frustrated while waiting (usually standing) in the queue. If the wait time is expected to be longer then the customer may take care of other tasks.
QSENSE bring order to your queues by giving the customer peace of mind knowing that they shall be served in a timely manner and in a predefined order. QSENSE also brings more productivity in service agents as they need not be concerned about the crowds. They need to service one person at a time.
QSENSE has plenty of great features to greatly ease the process of queue management in most complex systems. Further more, check how QSENSE has much more advantages as compared to any other solution in the market.
QSENSE also brings the best of hardware items for smoothing of the queues. Know more about our devices , how we can solve most of the hardware problems in queue management systems.
QSENSE System Features:
Being on sustained cloud ensures that QSENSE is available anywhere, anytime and on any platform
You can create multiple campaigns, processes & workflows... at a click of a button
It is not just about placing a big TV in the hall, it is much more. Its how we display the workflow
The administrator of QSENSE has got real time Dashboards to check how the queues are shaping up
With live alerts using SMS or Push notification in the web app, the customer is kept in loop about the timelines
QSENSE pricing is simple, there are no hidden costs
How about running short ads while the customer is waiting, QSENSE has an inbuilt support for that
QSENSE supports add on modules in which the customer can pre-register their visits to your location
Using the add on modules you can get real time customer feedbacks through agent display units or through the mobile app
Usual queue or token management systems work offline and within that particular process of the business establishment. These usually use seven segment displays to show the queue processing. There is a single token dispensing station without much focus on the services or the complexity of the processes. QSENSE changes all that. Because it is all in one system with modern design, cloud based and backed by versatile hardware system.
QSENSE - Devices
QSENSE is supported by continuum devices for various applications. The devices can be customised as per the customer requirement. Contact us to know more about the customisations and the standard devices available.
Customer Entry Display Unit is used for initial entry of the customer information and selection of the services required. It can be single or multiple units placed at the entrance of the area. QSENSE supports two versions of Customer Entry Display Unit:
- android based
- iOS based
Main Customer Queue Entry Display Unit is used showing the live ticket queue status in a bigger display unit. It can be single or multiple units placed at the strategic locations or waiting areas. QSENSE supports two versions of Customer Status Display Unit:
- android based
- thin client based
QSENSE supports an optional Agent Display Unit which can be placed at agents desk to showcase the customer information and also solicit feedback from the customer. QSENSE supports two versions of Customer Entry Display Unit:
- android based
- iOS based
QSENSE supports display mounts & frames for all the display units. Display mounts & frames are supported in three versions:
- Table tops
- Wall Mounted
- Floot Mounted