Why do businesses need a good Queue Manager Software & Hardware Systems...
A customer usually wastes a good deal of time standing in a queue to be served. This is a common scenario in service centers, hospitals, clinics, education centers, universities, schools, banks, insurance office, telecom offices, labs etc. During this time the customer is frustrated and is unable to do anything. All he/she can do is to stare impatiently at the back of the person’s head in front of him/her in the queue. The problem multiples when the person standing in the queue is old age or someone who is not able to wait in the queues.
QSENSE presents a solution to this problem with the customer just having to make an entry in Customer Entry Display unit and generate a token. Post that the customer waits in the waiting area. Once his token is displayed on the main branch display screen the customer proceeds to the desk assigned. This ensures that customer does not feel frustrated while waiting (usually standing) in the queue. If the wait time is expected to be longer then the customer may take care of other tasks.
QSENSE bring order to your queues by giving the customer peace of mind knowing that they shall be served in a timely manner and in a predefined order. QSENSE also brings more productivity in service agents as they need not be concerned about the crowds. They need to service one person at a time.
QSENSE has plenty of great features to greatly ease the process of queue management in most complex systems. Further more, check how QSENSE has much more advantages as compared to any other solution in the market.
QSENSE also brings the best of hardware items for smoothing of the queues. Know more about our devices , how we can solve most of the hardware problems in queue management systems.
Power of Cloud
Being on sustained cloud ensures that QSENSE is available anywhere, anytime and on any platform
You can create multiple campaigns, processes & workflows... at a click of a button
It is not just about placing a big TV in the hall, it is much more. Its how we display the workflow
Real time Dashboards
The administrator of QSENSE has got real time Dashboards to check how the queues are shaping up
With live alerts using SMS or Push notification in the web app, the customer is kept in loop about the timelines
QSENSE pricing is simple, there are no hidden costs
Power of Digital Signage
How about running short ads while the customer is waiting, QSENSE has an inbuilt support for that
QSENSE supports add on modules in which the customer can pre-register their visits to your location
Feeds your back
Using the add on modules you can get real time customer feedbacks through agent display units or through the mobile app