Safe queuing systems in COVID-19 coronavirus

Changes need to be made in the traditional queuing systems to overcome the COVID-19 coronavirus situation. We all know that it cannot be business as usual.

Safe queuing practices in the times of COVID-19 coronavirus.

Manage customer flow better

System has to be advanced enough to manage the crowd beforehand. Businesses need to prevent overcrowding within their premises. They need to reduce crowding in lobbies and waiting areas. This can be prevented by using QSENSE feature of flow management. When you know how many and what sort of customers are expected within premises at a particular time, you can plan better. If required, you can also send pre-alerts about not accepting further registrations.

Time saving in queue systems

The customer can use mobile queuing module to register for a particular time slot. This ensures that they don't need to visit the business place till the time their slot is not expected. Further when they reach the business place, the system is able to display the tentative expected time for processing. Based on that the customer can take informed decisions. By empowering customers to wait at home, work, or anywhere else they choose, business waiting room will be empty and our fight against COVID-19 coronavirus will be much more stronger.

Minimal physical interactions

Businesses need to deploy effective methods to minimize physical interactions with and within the customers within their premises. QSENSE supports self registration and mobile registration facilities which help in registration without any physical interaction with anything and everything.

Eliminate lines

The best way to minimize the flow of the COVID-19 is maintain social distancing. But what will happen when you need to stand in a queue. Maintaining social distancing can make the queues very long. But what can be very handy is mobile virtual queuing system. Use QSENSE virtual queuing system so that tickets are generated online without a need to stand in a queue.


Warapping Up: We cannot just wish for the coronavirus to go. The way it is looking, it is here to stay for a prolonged time. The best option is to stay safe by following the guidelines provided by WHO and the local authorities from time to time. At the same time businesses can use smart queuing systems to manage the customer flow in their premises and make them less crowded and more customer friendly. Click here to know how CELECT - QSENSE helps in managing the queues better.

Vijender Pandita

Vijender Pandita is Head of Technology at CELECT. He started his career as a software programmer and leads the Techno-commercial teams at CELECT currently.

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